Toyota and Lexus hybrid car owners face safety risks from battery faults
If you own a Toyota or Lexus hybrid car, a serious safety issue has just come to light that you need to know about — some models are trapping owners and their families inside due to battery faults.
The problem is particularly acute in Lexus vehicles fitted with the firm’s ‘e-Latch’ system, which replaces traditional door handles with electronic buttons. When the car’s battery fails, these electronic release buttons stop working, leaving occupants unable to open the doors from inside. This creates a genuine safety hazard, especially in an emergency or if a child needs to exit quickly.
This isn’t just an inconvenience — it’s a consumer safety issue that affects the value and usability of your vehicle. If you’re currently paying off a hybrid car through finance, or you’ve recently purchased one, this is important to understand.
What should you do if you own one of these vehicles?
First, check whether your car has the e-Latch system. If it does, contact your Toyota or Lexus dealer immediately to report any battery problems and ask about a fix or recall. Don’t ignore warning signs like electrical faults or battery performance issues.
Second, if you’re considering buying a used Toyota or Lexus hybrid, ask the seller directly about any electrical or battery issues, and have the vehicle checked by an independent mechanic before purchase.
Third, if you’ve already bought a car with this fault and the dealership hasn’t resolved it, you have consumer rights. Under UK consumer law, you’re entitled to a vehicle that’s fit for purpose and safe to use. You can contact Citizens Advice Consumer Service for free guidance, or consider raising a complaint with the manufacturer through their formal complaints procedure.
Keep all documentation of the fault and any repair attempts, as you may need this if you decide to pursue a claim.
This is an evolving situation, so stay alert for any official safety recalls from the DVSA (Driver and Vehicle Standards Agency). Check the DVSA website regularly, or sign up for recall alerts if your vehicle registration is on file.
Your safety — and your family’s — comes first. Don’t hesitate to push for action if you experience this issue.