Debt Help Guide

If you're struggling with debt, the most important thing to know is this: there is always a way forward. Free, confidential debt help is available no matter how much you owe or how long you've been in difficulty.

Don't suffer in silence. Over 8 million people in the UK are in problem debt. Free services help thousands of people every day — there is no shame in asking for help and no debt too large or too small for them to deal with.

Step 1: Get the Full Picture

Before you can tackle debt, list every debt you have: who you owe money to, how much, the interest rate, and whether you're in arrears. Once you have the full picture it feels more manageable.

Step 2: Priority Debts First

Priority debts have serious consequences if ignored. Deal with these before anything else, even if the balance is smaller.

Priority debtConsequence of non-payment
Mortgage or rent arrearsRepossession or eviction
Council Tax arrearsBailiffs, prison (rare but possible)
Gas and electric arrearsDisconnection
Court finesPrison, bailiffs
Child maintenanceBailiffs, deductions from earnings
Income Tax/NIHMRC enforcement action

Step 3: Non-Priority Debts

These include credit cards, personal loans, overdrafts, payday loans, and catalogue debt. Pay the minimum on all, then throw spare money at the highest-interest one first (avalanche method) or the smallest balance first (snowball method).

Debt Solutions Explained

Debt Management Plan (DMP)

One reduced monthly payment distributed to your creditors. Free via StepChange or PayPlan. Creditors often freeze interest. Takes longer to pay off but keeps you in control.

Individual Voluntary Arrangement (IVA)

A formal, legally binding agreement to pay back a portion of your debt over typically 5–6 years — the remainder is written off. Needs debts of roughly £10,000+ and an Insolvency Practitioner. Always use a reputable firm — beware of companies charging large fees for a free service.

Debt Relief Order (DRO)

For people with debts under £30,000, little or no assets, and low income. Pauses debt for 12 months then writes it off. Costs £90. Apply through an authorised debt adviser.

Bankruptcy

A last resort that writes off most debts. Costs £680 to apply. Serious consequences including losing assets. Best discussed with a free debt adviser first.

Avoid fee-charging debt companies who cold-call you or advertise "debt solutions" aggressively. Free, authorised services do everything they do — for nothing. Check a firm is FCA-authorised at register.fca.org.uk.

Breathing Space Scheme

The Debt Respite Scheme gives you 60 days free from creditor contact and enforcement action while you get debt advice. Mental health crisis patients get longer protection. Ask a debt adviser to apply on your behalf.

What NOT to Do

  • Don't take out more debt to pay off debt — especially payday loans, which can spiral quickly
  • Don't ignore letters — unopened letters escalate debts, they don't make them go away
  • Don't pay a claims management company — genuine debt services are free

Free Debt Help

StepChange Debt Charity

UK's largest debt charity. Free advice, DMPs, IVA referrals, online or phone.

National Debtline

Free advice and self-help tools. 0808 808 4000.

PayPlan

Free DMPs and IVAs. Funded by creditors, not clients.

Citizens Advice

Local offices across England and Wales. Drop-in or phone.